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Cancellations:
- 15 days or more prior to the day of the test:
If you cancel your TEF test registration 15 days or more prior to the day of the test, you will receive a 75% refund of the total test fee.
- Between 14 days and 6 days prior to the day of the test:
If you cancel your test between 14 and 6 days before the day of your test you can receive a refund of 50% of the full test fee. Cancellations made after this time are not eligible for a refund.
- 5 days or less prior to the day of the test:
If you cancel your TEF test registration 5 days or less prior to the day of the test, you will not receive any refund.
Transfers:
15 days or more before the test:
- You may change your test date at any time 15 days or more before the test.
- You must select a test date, where available, within the next three months from your original test date. If your preferred test date is more than three months after your original test date then your transfer will be treated as a cancellation.
- You can only transfer the same booking once.
- Your test centre may charge an administration fee of up to 25% of the total test fee.
Please note that transfers are only possible within the same test centre.
14 days or less before the test:
- Any transfer requests received 14 days or less before the test will be treated as a cancellation.
Exceptional circumstances
If you are unable to attend your appointment, you must make a case for exceptional circumstances to your test centre prior to the test date and up to one (1) day after the test date. Your test centre will respond to you within seven working days of receiving your case in writing. Your test centre will assess your case for exceptional circumstances.
We define exceptional circumstances as:
- serious medical conditions which prevent you from attending or performing normally on test day; such conditions require supporting evidence of a medical certificate from a qualified medical practitioner
- evidence of bereavement, trauma or other forms of significant hardship
- military service.
All cases for exceptional circumstances and supporting evidence must be received by CECL-UQAM no later than one (1) day after the scheduled test date to the email address tef-cecl@uqam.ca.
Important: Please be aware that the rescheduling granted under exceptional circumstances is not eligible for a new transfer or refund in the event of a no-show. Therefore, it is your responsibility to make sure you select a date when you can take the test.